Our policy

1.1 Introduction

This Privacy Policy explains how Hire Assistant collects, uses, stores, shares, and protects personal data in connection with the services offered through the website and booking system. By using the site or booking services you accept the practices described in this policy.

1.2 Controller

The data controller for personal information collected via the website is the operator of the website (contact details below). If you have privacy questions or requests, use the contact section.

1.3 Information we collect

We collect:

• Contact & identity data: name, email address, phone number, job title, company name.

• Booking & payment data: booking dates, service package selected, billing address, payment transaction identifiers (we do not store full card numbers; payments are processed by our payment provider).

• Communications: messages, support requests, meeting notes needed to deliver services.

• Usage & device data: IP address, browser type, device identifiers, pages visited, and log data collected automatically.

• Optional information: files, documents, or credentials you upload for us to perform tasks.

1.4 How we use personal data

We use personal data to:

• Provide and manage services, bookings, scheduling, customer support and billing.

• Process payments and refunds.

• Communicate updates, invoices, and service-related messages.

• Improve our website and services, and for analytics and fraud prevention.

• Comply with legal obligations.

1.5 Legal basis for processing (if you are in the EU/EEA)

Where applicable, we process personal data on the following legal bases:

• Contract performance: to fulfill a service agreement or booking.

• Consent: when you opt in to marketing.

• Legal compliance: to meet legal obligations.

• Legitimate interests: for fraud prevention, service improvement, and security (balanced against your rights).

1.6 Sharing and disclosure

We may share personal data with:

• Service providers: payment processors, scheduling providers, email platforms, CRM systems and other vendors who help operate the service.

• Legal requests: to comply with law enforcement, court orders, or other legal process.

• Business transfers: in the event of a sale, merger or reorganization, with notice to users where required by law.

We do not sell personal data.

1.7 Data transfers and security

Data may be transferred to and stored in servers located outside your country. We use industry-standard security measures (encryption in transit, access controls) to protect personal data. However, no internet transmission is 100% secure — absolute security cannot be guaranteed.

1.8 Data retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it will be deleted or anonymized.

1.9 Your rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, update, export, or request deletion of your personal data.

• Object to or restrict processing.

• Withdraw consent, where processing is based on consent.
  To exercise rights, contact us (see Contact section). We will respond within applicable legal timeframes.

1.10 Children’s data

We do not knowingly collect information from children under 16. If we learn we have collected such information, we will promptly delete it.

1.11 International users

If you are located in the EU/UK, transfers to other countries are made with appropriate safeguards (standard contractual clauses or other mechanisms) where required.

1.12 Changes to this policy

We may update this policy. We will post the revised policy with the “Last updated” date.

1.13 Contact

For privacy requests: use the website contact form or email the data controller listed on the site (see Contact page).

2 — Terms of Service (Full text)

Quick summary: When you book or use our service you agree to these terms: pay on time, give accurate info, treat assistants respectfully, and follow the Acceptable Use rules. We describe bookings, payments, refunds, responsibilities, and limitations of liability.

2.1 Agreement

These Terms of Service (“Terms”) govern your access to and use of the services provided via the website. By booking services or using the website, you agree to these Terms.

2.2 Services

Hire Assistant provides virtual assistant services (scheduling, email management, customer support, research, social media management, etc.), offered in predefined packages and custom engagements as described on the website. Specific deliverables and scope for each booking are confirmed at time of booking.

(Service examples and pricing listed on the site were used to tailor these Terms.)

2.3 Booking, payment & pricing

• Booking: Bookings are made through the website booking tools. A booking is confirmed when we send a confirmation email.

• Payment: Payments must be made as required at booking or on invoice. We accept payment via the payment methods displayed at checkout.

• Pricing: Prices shown on the site are subject to change; confirmed bookings will be charged at the price agreed at booking.

• Taxes: Client is responsible for any applicable taxes.

2.4 Cancellations & refunds

See our separate Refund & Cancellation Policy (Section 4). In short: cancellations made within the stated window may receive a refund or credit per that policy; no-shows or last-minute cancellations may be charged in full.

2.5 Client responsibilities

You must:

• Provide accurate information and necessary access to systems or accounts for the assistant to perform the service.

• Not provide sensitive credentials unless arranged under a signed agreement and secure transfer method.

• Comply with all applicable laws and not request actions that are illegal, infringing, or violate the assistant’s rights.

2.6 Confidentiality & NDAs

We treat client information as confidential. Confidential information will not be disclosed except as necessary to provide services or as required by law. For particularly sensitive work, we can enter into a separate Non-Disclosure Agreement (NDA) on request.

2.7 Intellectual property

• Client materials: You retain ownership of your materials and data you supply.

• Work product: Unless otherwise agreed in writing, the client receives a license to use deliverables produced for them.

• Pre-existing IP: Hire Assistant retains ownership of its pre-existing tools, templates, and methodologies.

2.8 Prohibited activities / Acceptable use

You must not use the service to:

• Violate laws or third-party rights.

• Create, distribute, or host illegal content (hate, child sexual abuse, terrorism).

• Instruct assistants to perform hacking, surveillance, or other illicit activities.
  Requests that breach these rules will be refused and may lead to termination.

2.9 Warranties & disclaimers

Services are provided “as is” and “as available.” We make reasonable efforts to provide skilled assistants, but we do not guarantee business outcomes, uptime, or error-free performance.

2.10 Limitation of liability

To the maximum extent permitted by law, Hire Assistant’s total liability arising out of or related to these Terms is limited to the fees paid by the client for the services giving rise to the claim in the prior 12 months. We are not liable for indirect, incidental, or consequential damages.

2.11 Termination

Either party may terminate services per the agreement. Termination does not relieve the client of payment obligations for work already performed.

2.12 Governing law & dispute resolution

These Terms are governed by the laws of the jurisdiction specified in your booking contract or, if not specified, the operator’s primary place of business. Disputes will be resolved by negotiation or, if necessary, by the courts of the governing jurisdiction.

2.13 Changes to Terms

We may update these Terms; material changes will be communicated. Continued use after changes constitutes acceptance.

2.14 Contact

For questions about Terms, contact the operator via the site contact form.

3 — Cookie Policy (Short + copy to implement)

Quick summary: We use essential cookies for site function and optional cookies for analytics and marketing. You can accept or block non-essential cookies via the cookie banner.

3.1 What are cookies?

Cookies are small files placed on your device to improve site experience and provide analytics.

3.2 Types of cookies we use

• Essential cookies: Required for booking, login, and site security.

• Functional cookies: Remember preferences (e.g., language, booking choices).

• Analytics cookies: Help us understand site usage (Google Analytics or similar).

• Marketing cookies: Used for advertising and remarketing by third-party providers.

3.3 Managing cookies

You can control cookie preferences via the cookie banner and through your browser settings. Blocking essential cookies may limit site functionality.

Cookie banner text (short):

We use cookies to run the site, improve your experience, and analyze traffic. Manage preferences or accept all. [Accept] [Manage preferences]

4 — Refund & Cancellation Policy

Quick summary: Cancel within the stated window for a full or partial refund depending on the package; same-day or no-show charges may apply. Custom packages have negotiated cancellation terms.

4.1 Standard booking cancellations

• Cancellation more than 48 hours before the scheduled start: Full refund or credit (choice offered).

• 24–48 hours before: 50% refund or credit.

• Less than 24 hours / no-show: No refund; full charge may apply.

(Adjust the timing and percentages to match your business model.)

4.2 Custom packages & ongoing retainer services

Custom engagements and retainer arrangements will have their own cancellation and termination terms specified in the service agreement.

4.3 Refund processing

Refunds will be processed within 7–14 business days to the original payment method, subject to payment provider timing.

5 — Security & Data Handling (Short technical note)

We employ administrative, physical, and technical safeguards to protect data, including encryption in transit, role-based access controls, and password policies. Access to client accounts and sensitive data is limited to authorized personnel. If a data breach affecting personal data is detected, we will notify affected users and regulators in accordance with applicable laws.

6 — Accessibility, DMCA & Contact

Accessibility

We aim to make the website accessible. If you encounter accessibility barriers, contact us via the website contact form and we’ll provide alternate formats or assistance.

DMCA & Copyright

If you believe content on the site infringes your copyright, send a DMCA takedown notice to the contact address on the site. The operator will follow applicable law when handling claims.

Contact details

For privacy, support, legal or policy questions contact the site operator via the contact form on the website. (Site footer lists site ownership and platform details.)

Owner listed on the site footer: Maggie Brightstone
Site platform indicated in footer: Wix

7 — How to publish these pages (quick checklist)

1. Privacy Policy page: Full text above. Link in footer and during checkout/booking.

2. Terms of Service page: Full text above. Require users to accept Terms at booking (checkbox with link).

3. Cookie banner + policy: Implement banner with accept/manage options. Link to Cookie Policy and Privacy Policy.

4. Refund & Cancellation page: Link it from booking flow and Terms.

5. Contact & Data Requests: Provide an email or form endpoint to receive rights requests, and commit to response time (e.g., within 30 days).

8 — Suggested short summaries for UI (copy-paste)

• Footer short privacy link snippet:
  Privacy & Cookies — We respect your privacy. View our full Privacy Policy.

• Booking checkbox text:
  I confirm that I have read and agree to the Terms of Service and Privacy Policy.

• Cookie banner initial line:
  We use cookies for essential site functions and to improve your experience. Manage preferences or accept all.

9 — Final notes & next steps

• I tailored the policies for a virtual-assistant and booking site based on the homepage content (pricing/booking options) and footer details.

• You should review these policies with your legal counsel to ensure compliance with local laws (consumer protection, tax rules, data protection like GDPR, CCPA/CPRA if applicable).

• If you want, I can:

  • Convert these into separate HTML pages (with simple, accessible markup and a cookie banner script snippet).

  • Generate short privacy “plain-language” summaries or a checkbox text set for the booking flow.

  • Adjust cancellation windows, refund percentages, or governing-law jurisdiction language to match your business preference — tell me which specifics to use and I’ll adapt the text immediately.